Last updated: 21 August 2026
This policy applies to appointments, treatments, blood tests, IV therapies and other services provided by Golden Health Clinic.
Nothing in this policy affects your statutory rights under UK consumer law.
Appointments may be cancelled or rescheduled up to 72 hours before the scheduled appointment time.
Appointments cancelled or rescheduled with less than 72 hours’ notice are non-refundable.
Please contact us as soon as possible if you need to make any changes to your booking.
If you fail to attend your appointment your payment is non-refundable.
A new booking and payment may be required if you wish to arrange another appointment.
Please arrive on time for your appointment.
If you arrive late, we will do our best to accommodate you. However, your appointment may need to be shortened or rescheduled if there is not enough time to provide the service safely.
Where the appointment cannot go ahead because of a late arrival, the payment is non-refundable.
Once a blood sample has been collected or laboratory processing has started, the service is non-refundable.
This includes costs associated with blood collection, laboratory testing, specialist testing kits, processing and courier services.
All treatments are subject to clinical suitability and appropriate assessment.
Golden Health Clinic reserves the right to refuse, postpone or discontinue a treatment where our healthcare professional considers it unsafe or clinically inappropriate to proceed.
Where we decide that a prepaid treatment cannot safely be provided before treatment has started, we will discuss suitable alternatives, rescheduling or any applicable refund with you.
Individual results and responses to treatments may vary.
We cannot guarantee a particular medical, health or wellbeing outcome from any treatment or service.
A treatment not producing the result you expected does not automatically entitle you to a refund where the service has been provided correctly and with reasonable care and skill.
Where a package of treatments has been purchased and some treatments have already been provided, any applicable refund will take into account services already received and reasonable costs already incurred by Golden Health Clinic.
For physical products purchased from Golden Health Clinic, your statutory consumer rights remain unaffected.
For health or hygiene reasons, certain sealed products cannot be returned once opened, where permitted by law.
Faulty, damaged or incorrectly supplied products will be handled in accordance with UK consumer law.
Occasionally, we may need to cancel or rearrange an appointment due to staff illness, clinical reasons or circumstances outside our reasonable control.
In these circumstances, we will offer you a new appointment.
If we are unable to provide a prepaid service and a suitable alternative cannot be arranged, you will receive an appropriate refund for the service that has not been provided.
Your health and safety are our priority.
We reserve the right to refuse or discontinue treatment if:
Patients are responsible for providing complete and accurate information regarding their health and medical history where requested.
Where a refund is due under this policy or applicable UK consumer law, it will normally be returned using the original payment method.
Bank and payment-provider processing times may vary, its around 10 working days.
If you need to cancel or reschedule an appointment or have any questions regarding this policy, please contact:
Golden Health Clinic
The Crown House
94–96 Alexandra Road
Hull, HU5 2NX
Tel: 01482 422044
Website: ghclinic.co.uk
